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Home > General > Create a Support Ticket
Create a Support Ticket
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There are two ways to create a customer support request.


  1. Send an Email
  2. Create a new ticket


Send an Email


There are two dedicated email addresses for creating a KAASM customer support ticket. The following email addresses will automatically create a support ticket for the following products.


  1. If you have purchased SIMATIC SCADA, SIMATIC Hardware, or any number of products from KAASM  you can create a support ticket by sending an email to [email protected].
  2. If you need support for LOCERA Software, you can automatically create a support ticket by sending an email to [email protected]


Create a New Ticket


Step 1 


Visit the KAASM customer support center at and click the "create a new ticket link."



Step 2


Select a product category. 



Step 3


Fill our the support request form, and click "Create Ticket" to submit your request.





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